See below the most frequently asked questions. Is your question not here? Our customer service is 24/7 available to answer all your questions.
info@bombees.com
PRODUCT
What ages is the pillow suitable for?
What ages is the pillow suitable for?
Designed for children ages 2–12.
What makes this pillow unique?
What makes this pillow unique?
Unlike any other kids pillow, it features a fidget tail & ears that help calm the brain naturally through self-soothing, combined with ergonomic memory foam for healthy neck support.
What materials are used?
What materials are used?
Premium memory foam core + a hypoallergenic, removable, machine-washable cover. All fabrics are OEKO-TEX® certified and lab tested for safety.
Is it safe for kids with ADHD or sensory sensitivities?
Is it safe for kids with ADHD or sensory sensitivities?
Yes. Many parents share that the fidget features help their children with ADHD, autism, or high sensitivity relax and fall asleep more easily.
Does it come in different styles?
Does it come in different styles?
Yes! Choose from our five characters: Fuzzy the Fox, Sparkle the Unicorn, Lenny the Lion, Buddy the Dog, and Willow the Whale.
SHIPPING
How long does delivery take?
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery is typically 5–10 business days.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Yes, but only before shipment. Please email us at info@bombees.com as soon as possible.
Where can I track my order?
Where can I track my order?
Once your order ships, you’ll receive a tracking link by email.
RETURNS
What is your return policy?
What is your return policy?
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
How do I start a return?
How do I start a return?
Please email us at info@bombees.com with your order number and reason for return. Our team will guide you through the process.
When will I be refunded?
When will I be refunded?
Once your return is received and inspected, we’ll notify you of approval. Refunds are automatically processed to your original payment method. Please note, your bank may take a few business days to post it.
CARE FOR YOUR PILLOW
Is washing at 30°C enough?
Is washing at 30°C enough?
Yes. Washing the pillow cover at 30°C (86°F) with a gentle cycle is more than enough to keep it clean and hygienic. Our fabrics are lab tested and OEKO-TEX® certified, meaning they are safe for children’s sensitive skin even at lower wash temperatures. Higher temperatures are not necessary and can damage the fabric over time.
How do I wash the pillow cover?
How do I wash the pillow cover?
Remove the cover and wash at 30°C / 86°F on a gentle cycle with mild detergent. Air dry flat to keep the fabric soft and durable.
Can I wash the pillow itself?
Can I wash the pillow itself?
No. The memory foam core should not be machine washed. Simply spot clean with a damp cloth if needed.
Is the pillow safe for sensitive skin?
Is the pillow safe for sensitive skin?
Yes. Our fabrics are OEKO-TEX® Standard 100 Class I certified, meaning they are free from harmful substances and safe for children’s delicate skin.